Welcome to The Guinep Tree. These Terms and Conditions ("Terms") govern your use of our website, services, and any orders or interactions you have with us, either online or in person.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

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1. Use of Our Website

You agree to use our website for lawful purposes only. You must not use the site in any way that could harm, disable, overburden, or impair the website or interfere with any other party's use.

We reserve the right to deny access to the site or services to anyone who violates these Terms.

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2. Ordering and Payment

• All orders placed through our website or over the phone are subject to acceptance and availability.

• Prices listed on our menu are subject to change without notice.

• Payment must be made at the time of order using the methods we provide (e.g., credit/debit card, third-party payment processors).

• We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or errors in pricing.

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3. Delivery and Takeout

• Delivery times are estimates and may vary based on demand, location, or weather.

• It is your responsibility to provide an accurate address and contact information.

• We are not liable for delivery issues caused by incorrect information or inability to contact the recipient.

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4. Returns, Refunds & Cancellations

Due to the nature of food service, we do not accept returns.

Refunds or replacements may be issued at our discretion in the following situations:

• You receive the wrong item

• An item is missing from your order

• Your order is not prepared to reasonable quality standards

To request a refund, please contact us within 24 hours of your order with your receipt and a description of the issue.

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5. Intellectual Property

All content on our website, including text, images, logos, branding, and menus, is the property of The Guinep Tree and may not be used, copied, or reproduced without our written permission.

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6. Allergens and Dietary Information

While we do our best to identify ingredients and accommodate dietary restrictions, we cannot guarantee that our food is free from allergens. Customers with food allergies or sensitivities are encouraged to speak with us directly before ordering.

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7. Promotions and Offers

From time to time, we may offer special discounts, promotions, or coupons. These are subject to availability and may be modified or canceled at any time without notice. Only one promotion may be used per order unless otherwise stated.

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8. Limitation of Liability

To the fullest extent permitted by law, The Guinep Tree is not liable for any indirect, incidental, or consequential damages arising out of your use of our website, services, or food, including issues related to food allergies, delivery delays, or website performance.

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9. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be effective upon posting to this page with an updated date. Your continued use of our services indicates your acceptance of the new Terms.