At The Guinep Tree, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, place an order, or interact with us in any way online or offline.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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a. Personal Information

When you place an order, contact us, or sign up for newsletters, we may collect:

• Your name

• Email address

• Phone number

• Delivery address

• Payment information (processed securely via third-party services)

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b. Non-Personal Information

We may also collect data such as:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Device type

This data helps us improve the performance and user experience of our website.

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2. How We Use Your Information

We use your information to:

• Process orders and deliver food

• Respond to inquiries or requests

• Send updates, promotions, and special offers (if you opt-in)

• Improve website performance and customer service

• Ensure secure transactions and prevent fraud

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3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with trusted third parties when necessary, including:

• Payment processors to complete transactions

• Delivery services to fulfill your orders

• Marketing or analytics platforms (e.g., Google Analytics) to help us understand and improve user experience

All third-party services we work with are required to protect your information.

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4. Cookies and Tracking Technologies

Our website may use cookies to:

• Keep you logged in

• Remember items in your cart

• Understand user behavior and site traffic

You can disable cookies through your browser settings, but some features of our site may not function properly without them.

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5. Data Security

We take your privacy seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage is 100% secure.

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6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request that we update, correct, or delete your data

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us 

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7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe we have received information from a child, please contact us so we can remove it.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Updates will be posted here with the effective date at the top of the page.